Dispute classification is the process of determining the correct dispute type based on transaction details, customer claims, and evidence. It is the most important step because it defines timelines, evidence requirements, and recovery options.

• Common mistakes

• Correct framework

• Example scenario

What Makes a Defensible Dispute Decision

A defensible dispute decision is one that clearly explains why the outcome was reached and can withstand regulatory, audit, and escalation review.

The First 2 Minutes of Triage (Why Most Teams Fail)

The first two minutes of dispute intake determine whether a case is handled correctly. Most errors occur at this stage due to incorrect routing and missing information.