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Training and Consulting for Better Dispute Decisions
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Β Dispute Academy
Issuer-side dispute operations training and consulting. Classification, defensibility, and operational judgment for fintechs, neobanks, credit unions, and issuer programs.
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Explore TrainingBuilt by a fintech disputes leader with 10+ years
building dispute programs across fintech and digital banking.
Most dispute teams donβt have a speed problem.
They have a decision quality problem.
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Dispute Academy focuses on the areas where dispute decisions break down most often: classification, evidence, documentation, routing, and defensibility.
Classification
Train teams to identify the correct dispute path from the start.
Defensibility
Build decisions that are documented, explainable, and aligned to operational requirements.
Judgment
Help teams handle ambiguity, edge cases, and scenarios automation cannot fully resolve.
Why Dispute Teams Struggle Today
Β Most dispute teams donβt struggle because of effort - they struggle because operational frameworks are missing.
The gap between how disputes are processed and how they should be decided is where exposure lives. Classification errors, weak documentation, and inconsistent decisions aren't effort problems - they're framework problems.
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Misclassified Disputes
Disputes routed incorrectly from the start. When classification is wrong, everything downstream breaks.
Inconsistent Decisions
The same dispute gets different outcomes depending on who handles it. That's a judgment gap.
Weak Documentation
Decisions that can't be defended under review aren't decisions - they're liabilities.
No Standard Framework
Tribal knowledge instead of a standard process. Quality and consistency both suffer.
WAYS TO LEARN & WORK TOGETHER
Choose the support that fits your team or role
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Tier 1 - Foundations
Self-Paced
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Self-paced training for dispute analysts and operations teams. Learn how to classify correctly, investigate with evidence, and document decisions that hold up.
Private Scenario LabΒ
Β Live Session
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Live, small-group session for dispute professionals to work through real scenarios and decision logic. Learn how classification happens in practice, using real cases.Β
Β Dispute Analyst Toolkit
Downloadable
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Downloadable templates and checklists for classification, evidence review, and case documentation - built for real dispute workflows.Β
Consulting + Training
For Teams
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For fintechs, banks, and ops teams that need help improving dispute workflows, SOPs, and decision consistency. Built for teams that need clearer processes and reliable
Tier 1 - FoundationsΒ
The operational framework every dispute analyst should have had on day one.
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6 modules β’ 25 core lessons β’ quizzes β’ downloadable frameworks
~3β4 hours total training
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- Classify disputes correctly, every time
- Investigate using evidence, not guesswork
- Write case notes that hold up under regulatory review
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Module 1: Foundations: Lifecycle, Classification and Terminology
Module 2: Reg E Fundamentals
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Module 3:Β Reg Z Basics (Credit Cards)
Module 4:Β Intake, Triage, and Routing
Module 5:Β Evidence & Investigation Essentials
Module 6:Β Chargeback 101 + Documentation Standard
Β For Teams and Organizations
Need more than a course? Bring Dispute Academy to your team.
Dispute Academy works directly with fintech companies, banks, and credit unions to audit dispute operations, build SOPs, and train teams at scale. If your operation has gaps in classification accuracy, documentation, or consistency - this is where we start.
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Dispute Operations Audit
Full review of your classification accuracy, decision quality, and documentation standards.
SOP and Process Design
Build standard operating procedures your team can follow and defend under review.
Team Training & Enablement
Live and async training for dispute analysts, from onboarding to edge-case judgment.
30/60/90-Day Improvement Plans
Structured transformation roadmaps for teams scaling dispute volume or rebuilding operations.
What Professionals Are Saying
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James T.
Risk Manager,Β US
βMost training focuses on theory. This is operational. It teaches how to think, not just what to do.β
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Sarah M.
Dispute Specialist, US
βIβve worked disputes for a few years and this is the first time the entire process actually clicked. The classification and triage frameworks alone changed how I approach every case."Β
Priya S.
Dispute ResolutionsΒ Lead, US
βThis is what I wish my team had from day one. It brings consistency to how disputes are handled and makes coaching much easier.
Built from inside the operation. Not from the outside looking in
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Haykanush Shahbazyan spent over 10 years building dispute programs inside fintech and digital banking β leading investigation teams, designing Reg E and Reg Z workflows, and working directly with issuing banks and card networks.
After years of former colleagues and fintech operators asking the same questions - how should this be classified? what do we document? how do we build something that scales? - Dispute Academy became the answer.
Every framework, every scenario, every module comes from real operations. Not theory.
- Built dispute operations teams from scratch
- Led Reg E and Reg Z investigation programs
- Designed dispute intake and classification frameworks
- Managed cross-functional operations teams
- Worked with issuing banks, card networks, and fintech partners
Worked with issuing banks, card networks, and fintech partners across global payment programs.Β
View LinkedIn ProfilePrivate Scenario Lab - Next Cohort
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A live, small-group session working through real dispute classification cases. Up to 5 seats. Intentionally limited.
Frequently Asked Questions
Common questions from dispute analysts and operations professionals.
Do I need prior dispute experience?
How is this different from internal training or learning on the job?
Is this relevant outside the U.S.?
Can Dispute Academy work with our team directly?
What's the difference between the course, the Toolkit, and the Private Lab?What's the difference between the course, the Toolkit, and the Private Lab?
Ready to build decision quality into your dispute operation?
Start with Tier 1 β Foundations, or work directly with Dispute Academy to train your team.
Contact: [email protected]
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Enroll in Tier 1 β $299Dispute Academy is an issuer-side dispute operations training and consulting brand. We teach the classification, defensibility, and operational judgment that mature dispute programs depend on.
The materials are forΒ educational purposes only and do not constitute legal advice or regulatory guidance.
